In response to Shanice's complaint, what procedural mistake did MREC make?

The correct answer highlights an important procedural aspect of the Maryland Real Estate Commission (MREC) processes regarding handling complaints. The requirement for MREC to provide ten days’ notice before a hearing is crucial to ensuring that all parties involved have sufficient time to prepare and present their cases. This notice period allows for transparency and fairness in the process, giving complainants and respondents an opportunity to gather evidence, secure legal representation, and understand the proceedings they are about to engage in.

If MREC failed to provide this notice, it could compromise the integrity of the process, potentially leading to a dismissal or the need for a retrial if it were demonstrated that proper procedures were not followed. This procedural protection is essential in maintaining a fair environment where all parties have the opportunity to defend their positions and ensure that the resolution process respects due process.

In contrast, the other options relate to different aspects of the regulatory framework. The two-year statute of limitations for filing complaints serves to ensure timely action but does not specifically pertain to procedural mistakes made during the complaint process. The protocol for contacting a broker is also procedural, but it comes into play only if the case advances to a formal hearing. The statement about condominiums and co-ops being outside MREC's jurisdiction